Become ITIL (R) 4 Foundation Certified in 7 Days: Understand and Prepare for

Description: Chapter 1: Introduction to the new ITILChapter Goal: To introduce the new ITIL, provide context and differentiate with the version 3No of pages : 15 pagesSub -Topics1.Why ITIL 4?1.Difference between ITIL 3 and ITIL 42.ITIL 4 Foundation Exam3.Other ITIL 4 Exams Chapter 2: Brief Overview of DevOpsChapter Goal: To introduce the DevOps frameworkNo of pages : 20 pagesSub -Topics1.Introduction to DevOps2.DevOps sections - people, process and technology3.DevOps processes Chapter 3: ITIL BasicsChapter Goal: To introduce the key concepts of ITIL No of pages : 20 pagesSub -Topics1.Defining value2.Products vs services3.Concept of consumers and other stakeholders4.service relationships5.Processes and functions Chapter 4: Service Management - Four DimensionsChapter Goal: To discuss the four dimensions in detailNo of pages: 20 pagesSub - Topics1.Organizations and people2.Information and technology3.Partners and suppliers4.Value Streams and processes Chapter 5: ITIL Service Value SystemChapter Goal: To introduce service value systemNo of pages : 20 pagesSub - Topics: 1.Intro to service value system2.Opportunity and demand3.Service value chain4.Governance5.Continual Improvement (formerly CSI) Chapter 6: ITIL Processes for Managing StakeholdersChapter Goal: Understand the processes for managing customers and other key stakeholdresNo of pages: 15 pagesSub - Topics: 1.Relationship management2.Service level management3.Supplier management Chapter 7: ITIL Processes for Defining Operations FrameworkChapter Goal: Understand the processes for defining processes that sets the boundaries and steps for support and operational activitiesNo of pages: 30 pagesSub - Topics: 1.Service configuration management2.IT asset management3.Information security management4.Continual improvement Chapter 8: ITIL Processes for Managing OperationsChapter Goal: Understand the processes in detail for managing operationsNo of pages: 30 pagesSub - Topics: 1.Monitoring and event management2.Incident management3.Problem improvement4.Change control Chapter 9: ITIL Processes for Managing ChangesChapter Goal: Understand the processes for controlling changes to the environment and applicationsNo of pages: 20 pagesSub - Topics: 1.Service request management2.Change control3.Release management Chapter 10: ITIL Practice for Managing DeploymentsChapter Goal: Understand the technical management around deploying software into environmentsNo of pages: 15 pagesSub - Topics: 1. Deployment management Chapter 11: ITIL Practice for Coordinating between StakeholdersChapter Goal: Understand the service desk and service desk managementNo of pages: 15 pagesSub - Topics: 1.Service desk2.Service desk management Chapter 12 : Practices to Manage Deployments Release Management Types of Releases Engagement with Service Value Chain Deployment Management Key Activities Engagement with Service Value Chain Chapter 13 : Practices to Coordinate with Stakeholders Service Desk Types of Service Desks Key Activities Engagement with Service Value Chain Service Desk Management Engagement with Service Value Chain Chapter 14 : Exam Tips and Tricks

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