Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Business Process Mapping Workbook: Improving Customer SatisfactionISBN13:9780470446287ISBN10:0470446285Author:Jacka, J. Mike (Author), Keller, Paulette J. (Author)Description:A Holistic Approach To Harnessing A Company's Processes To Achieve True Customer Satisfaction Every Move That A Corporation Makes Is A Mixture Of Input, Action, And Output-In Short, A Process To Keep Customers, Employees, And Shareholders Happy, Corporate Management Must Juggle Conflicting Priorities These Competing Priorities Result In Conflicting Processes To Help Achieve True Customer Satisfaction, Manage-Ment Needs Tools That Allow For A Holistic Approach To Analyzing These Processes This Book Provides That Tool It Shows Corporations How To Analyze And Enhance Their Critical Processes In Order To Deliver The Highest Level Of Service To Their Internal And External Customers Providing A Clear Understanding Of What Process Mapping Can Do For A Company As Well As Practical Applications For Each Step In Process Mapping, This Useful Guide Outlines A Proven Method For Assuring Better Processes And Building A More Customer-Focused Company Binding:Paperback, PaperbackPublisher:WILEYPublication Date:2009-07-01Weight:1 lbsDimensions:0.8'' H x 9.8'' L x 6.9'' WNumber of Pages:255Language:English
Price: 40.68 USD
Location: USA
End Time: 2024-09-24T10:39:25.000Z
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Book Title: Business Process Mapping Workbook : Improving Customer Satisfaction
Item Length: 9.9in
Item Height: 0.8in
Item Width: 6.9in
Author: Paulette J. Keller, J. Mike Jacka
Format: Trade Paperback
Language: English
Topic: Customer Relations, Management, Auditing
Publisher: Wiley & Sons, Incorporated, John
Publication Year: 2009
Genre: Business & Economics
Item Weight: 16.8 Oz
Number of Pages: 272 Pages
