Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:The Customer Service Solution: Managing Emotions, Trust, And Control To Win Your Customer's BusinessISBN13:9780071809931ISBN10:0071809937Author:Dasu, Sriram (Author), Chase, Richard (Author)Description: Binding:Hardcover, HardcoverPublisher:McGraw-Hill CompaniesPublication Date:2013-07-17Weight:0.9 lbsDimensions:1'' H x 9.1'' L x 6.3'' WNumber of Pages:240Language:English
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Location: USA
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Book Title: Customer Service Solution : Managing Emotions, Trust, and Control to Win Your Customer's Business
Item Length: 9.2in
Item Height: 0.8in
Item Width: 6.3in
Author: Richard B. Chase, Sriram Dasu
Format: Hardcover
Language: English
Topic: Training, Industries / Service, Customer Relations, Management
Publisher: Mcgraw-Hill Education
Publication Year: 2013
Genre: Business & Economics
Item Weight: 17.5 Oz
Number of Pages: 240 Pages
