Description: Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed. This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business-from start-ups to major multinational corporations-can remove friction. Being frictionless has become a strategic necessity, and now this strategy is available to any organization.
Price: 27.64 USD
Location: East Hanover, New Jersey
End Time: 2025-01-06T03:58:24.000Z
Shipping Cost: 0 USD
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 60 Days
Refund will be given as: Money Back
Return policy details:
EAN: 9781523000142
UPC: 9781523000142
ISBN: 9781523000142
MPN: N/A
Book Title: Frictionless Organization : Deliver Great Customer Experiences with Less Effort
Number of Pages: 304 Pages
Language: English
Publisher: Berrett-Koehler Publishers, Incorporated
Publication Year: 2022
Item Height: 1.1 in
Topic: Consumer Behavior, Customer Relations, Commerce, Strategic Planning
Genre: Business & Economics
Item Weight: 18.4 Oz
Item Length: 9.3 in
Author: David Jaffe, Bill Price
Item Width: 6.4 in
Format: Hardcover
