Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:The Service Desk Handbook: A Guide To Service Desk Implementation, Management And SupportISBN13:9781787782358ISBN10:1787782352Author:Nair, Sanjay (Author)Description:An It Service Desk Is The First Point Of Contact Between Users And An It Organisation A Service Desk Is A One-Stop Destination For Enquiries, Requests And Reporting Issues, Ensuring Continuing Use Of It Services Without Disruption They Have Become Intrinsic In Modern Organisations A Service Desk Makes Prioritising And Responding To Customer Enquiries Much More Efficient, Saving Time And Money More And More Organisations Are Understanding That Customer Satisfaction Is Key To Developing Their Business The Service Desk Handbook - A Guide To Service Desk Implementation, Management And Support Provides Operational Guidance For Implementing, Managing And Supporting Service Desks In The Enterprise It Will Help Service Desk Teams In Adopting Itil(R) To Accomplish Their Tasks While Making The Necessary Adaptations As Per Their Organisation's Needs Suitable For Service Desk Agents, Supervisors And Managers, As Well As Project Managers And Senior Management Looking To Revise Processes, This Book Will Help Readers Get A Service Desk Unit Off The Ground And Act As A Key Reference Guide Once The Service Desk Has Been Implemented Topics Covered Include: Planning For A Service Desk; Telephony And Tooling; The Service Desk Team; Documentation; Performance Measures; And Technology Considerations - Artificial Intelligence And Platforms And Tools Binding:Paperback, PaperbackPublisher:ItgpPublication Date:2020-09-15Weight:0.27 lbsDimensions:0.24'' H x 7.8'' L x 5.08'' WNumber of Pages:116Language:English
Price: 27.53 USD
Location: USA
End Time: 2024-10-22T00:21:00.000Z
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Book Title: The Service Desk Handbook: A Guide To Service Desk Implement...
Item Weight: 0.27 lbs
Number of Pages: 114 Pages
Publication Name: Service Desk Handbook-A Guide to Service Desk Implementation, Management and Support
Language: English
Publisher: IT Governance LTD
Publication Year: 2020
Subject: General, Economics / General
Type: Textbook
Subject Area: Computers, Business & Economics
Item Length: 9 in
Author: Sanjay Nair
Item Width: 6 in
Format: Trade Paperback
